Dermocare Wildlife Plasters in association with WWF

Use of private information policy (GDPR)

Last updated: 23 May 2018

Summary:

Maintaining the security of your data is a priority at Appia Healthcare Limited. We are committed to respect the EU’s General Data Protection Regulations (GDPR) and this policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal information safe. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, when you contact us via our website so that we can reply to your enquiry.

Visits to the site are tracked via Google Analytics to let us see what pages on our site people are visiting. Although this uses cookies to remember visitors between visits, we do not collect any personal data via Google Analytics, and your IP address is anonymized.

What information we hold

Where we store your information

Any information you submit to us through the website are stored on our web server, which is hosted in the UK by DigitalOcean.

What we use your information for

We will use your information to reply to any communications you make with us through the website.

We will never pass your information to any third parties.

Who’s responsible for your information at our company

Our Customer Services team is responsible for the security of your information. Contact us by email at info@appiahealthcare.com or by phone on +44 (0)1483 516 432 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

The computers we use are all protected by a passcode. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a passcode or fingerprint/facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us by email at info@appiahealthcare.com or by phone on +44 (0)1483 516 432. If you’d prefer to write a letter, please send it to Appia Healthcare Ltd, Carmanah Lodge, August Lane, Farley Green, Guildford GU5 9DP, United Kingdom.

Changes to the policy

If we change the contents of this policy, those changes will be published here and will become effective the moment we publish them on our website.